Service Coordinator

Transport Service Coordinator

Salary: £28,000 per annum with a 15% annual performance bonus. Hours: Monday to Friday, 40 hours per week (8:30am – 5pm). Location: Basingstoke, RG24 8FB.

Responsibilities

• Day-to-day management of service delivery, including dynamic allocation of work to vehicles/routes.
• Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers.
• Completing debriefs with front line staff and reporting necessary actions or updates as required.
• Face-to-face engagement with drivers, supporting them to address any issues on route.
• Reporting all safety concerns or container damage and encouraging a ‘stop the job’ if deemed unsafe to continue.
• Ensuring Veolia legal compliance on-site (WTD, O’licence and transport compliance).

Qualifications

Essential:

• Understanding of transport compliance and WTD.
• Good communication skills, able to communicate with people of all levels including drivers, frontline employees and customers.
• Ability to organise a busy workload and operate at a fast pace.
• Working knowledge of a quality management system (e.g., ISO).
• Managing transport compliance.
• Experienced IT skills, and ability to adapt to Google operating systems.

Desirable:

• Previous experience operating within a similar industry (waste, transport, logistics).

Benefits

• 25 days of annual leave.
• Access to company pension scheme.
• Access to employee financial wellbeing support: early access to earned pay, savings, budgeting, financial coaching & rewards.

We are a proud Disability Confident Employer and are committed to equitable treatment of all applicants and employees.

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