Ticketing Services Assistant

Edinburgh Trams has an exciting opportunity for a Customer & Ticketing Services Assistant to join their team.

Edinburgh Trams is the award winning operator of the city’s tramway with a vision to be an integral part of the future success of Edinburgh and the Lothians by providing world‑class, environmentally‑friendly and socially‑inclusive transport.

Responsibilities

• Checking tickets onboard the tram and around the network.
• Responding to customer queries by identifying needs and providing additional assistance when required.
• Providing customer service, revenue protection and crowd control at major events in the city.
• Understanding products and services and ensuring customers are offered the best ticket deals available.
• Assisting tram drivers in delivering emergency response procedures, including communication with the Operation Control Room.
• Receiving full training on safety procedures and applying the highest standards of safety in the role.

Qualifications

Experience in customer service is highly desirable. We also value enthusiasm, a sense of humour, and a willingness to help. Applicants must be over 18 years of age.

Benefits

Customer & Ticketing Service Assistants receive 33 days annual leave and work 40 hours on a rota of 5 days over 7 days.

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