Job Title: Retail Associate and Visual Merchandiser
Location: Oxford Street, London
Employment Type: Part-time and Shift-based (including weekends)
Salary: £12.71 gross per hour
About Tales House London
TALES House London is a curated, multi-brand experiential retail space by Bellafricana, located on Oxford Street. The space brings together a rotating selection of African and diaspora brands across fashion, beauty, lifestyle, and creative industries.
More than a traditional retail store, TALES House is designed as a storytelling and discovery space where customers engage with products, people, culture, and experiences in an immersive and memorable way. It combines retail, community, content, and culture to create a unique in‑person and digital brand experience.
The space operates 7 days a week (approx. 10:30 am–8 pm) with a small, close‑knit team.
Job Overview
We are seeking a passionate, customer‑focused, and detail‑oriented Retail Associate and Visual Merchandiser to join our team. This role combines exceptional customer engagement with strong visual merchandising skills to ensure customers enjoy a memorable shopping experience while the store remains visually appealing, organised, and commercially effective.
The successful candidate will play a key role in delivering outstanding customer service, supporting sales growth, maintaining store presentation standards, and creating visually compelling product displays that inspire customers and drive purchases.
Responsibilities
- Deliver exceptional customer service and create a welcoming, memorable shopping experience while supporting sales targets.
- Build strong customer relationships and confidently communicate product features, brand stories, and unique selling points.
- Maintain attractive visual merchandising displays and ensure the store consistently reflects brand standards.
- Refresh product displays, promotional areas, signage, and merchandising layouts to drive customer engagement and sales.
- Support stock management, replenishment, inventory accuracy, product tagging, and overall store organisation.
- Assist with daily store operations, including opening/closing procedures, events, activations, and promotional campaigns.
- Work collaboratively with the Retail Team Lead and wider team while representing TALES House London and Bellafricana professionally at all times.
Qualifications
- Previous experience in retail, customer service, visual merchandising, fashion retail, or a related customer‑facing role.
- Experience creating and maintaining product displays and visual merchandising standards.
- Strong communication and interpersonal skills.
- Customer‑focused with a passion for delivering exceptional experiences.
- Good understanding of retail presentation, product placement, and customer behaviour.
- Strong organisational skills and attention to detail.
- Ability to work effectively in a fast‑paced retail environment.
- Interest in fashion, lifestyle, beauty, culture, or creative brands.
Fill out the following Google form link to apply: https://forms.gle/Gez6ELQyKSNBkgNz6
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