Hospitality Team Member
YHA Ennerdale, Cat Crag, Ennerdale, Cleator, Cumbria, CA23 3AX
Seasonal, flexible contract – July to October 2026
0–25 hours per week
£12.71 per hour (applies to all, including those under the age of 21)
Are you looking for a fun and varied job in hospitality? YHA Ennerdale are looking for a Hospitality Team Member to join their team. This is a rare chance to work at the unique off-grid YHA Ennerdale, situated in one of the most remote and beautiful valleys in the English lake District.
Duties will include reception, catering and housekeeping. The position would suit someone keen to work within a small team at a small hostel, delivering a high standard of service and hospitality. There may also be some shifts working at YHA Black Sail when the need arises.
The nearest shop is 11 miles away, so having your own transport is highly beneficial. Please note, no accommodation is available for this role.
Why work for YHA?
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA’s staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
What will you be doing as a Hospitality Team Member?
- Providing great customer service to all customers, members and guests.
- Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
- Using our systems for efficient guest check‑ins and check‑outs, food and beverage sales and service.
- Carrying out housekeeping duties to ensure a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence more sales.
What Skills and Experience do you need to be a Hospitality Team Member?
- Experience of working face to face with customers.
- Experience of working in a team – can help others to achieve a common goal.
- Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines.
- Ability to manage varying pressures, including peaks in workload demands – can prioritise, able to deal with conflicting duties.
- Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it.
- Demonstration of our HEART values – they’re part of everything we do, and we look for people who bring them to life in their everyday work.
Legal / EEO Statement
All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We reserve the right to close this advertisement early if we receive a high volume of suitable applications.
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