Operation Support Agent
We have an exciting opportunity for you to join our team of Operation Support Agents.
Who We Are
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know that their day‑to‑day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams.
Working Hours
20 hours per week.
Shift Schedule
1500-1900 / 1600-2000.
Salary
£14.02 per hour. Premia paid for hours worked between 7pm – 10pm (£1.51), and 10pm – 6am (£1.82).
Responsibilities
- Ensuring that customers’ urgent packages get to the right place, on time
- Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
- Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
- Entering data into our in‑house tracking system
- Running clear and effective communication and collaboration with the team, your manager, and other operations stations
- Adhering to FedEx processes, procedures and controls, and regulatory requirements
Qualifications
- Good communication and social skills
- Ability to work in a fast‑paced environment with strict timelines
- Ability to manage own time effectively with attention to detail
Benefits
- Attractive compensation package
- Training to get you started and on‑the‑job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced‑rate shipping
- Great career opportunities
- FedEx is one of the world’s most admired companies and trusted brands year after year
Equality Statement
We are an equal opportunity employer and are committed to a diverse and inclusive workforce, providing growth opportunities for all. FedEx in the UK is Disability Confident ‘Committed’.
Diversity & Inclusion is more than the workplace. It’s the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity and inclusion happen because we do it together.
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