Retail Operations Team Member

Job Overview

Our Sales Associates are responsible for the proper and efficient operation of the station during their shift, within company policy. This includes ensuring that the shift contributes to the increased profitability and growth of the store and that our customer’s needs are met every step of the way.

Principle Duties and Responsibilities

• Must be able to work a flexible schedule as needed, and communicate verbally and in writing with various management on store operations in a very quick timeline, especially any changes or items that may adversely affect the store’s operations.
• Must be able to interact with customers in a friendly, professional manner.
• Prepare a shift report at the end of the shift as per company guidelines.
• Must be 18 years of age or older.

Customer Service

• Provide the best customer experience to every customer.
• Greet every customer with a smile and sincere greeting.
• Suggest possible purchases to the customers and promote specials.
• Assume full responsibility for the execution of our customer service program at the site level.

Safety & Station Appearance

• Responsible for doing what is necessary to minimize safety risks to employees, customers, and suppliers.
• Assure all environmental and hazardous material regulations are strictly enforced.
• Maintain safety and security of the store and document any accidents or incidents that occur.
• Manage the maintenance of the customer environment inside and around the perimeter of the store.
• Operate all assigned equipment safely and efficiently.
• Support implementation of our Safety and Health program.
• Promptly report workplace accidents, injuries, incidents, or illnesses.
• Complete the new employee safety orientation procedure.

Qualifications

• Read, understand, and write English at the eighth‑grade level.
• Perform arithmetic calculations at the eighth‑grade level to make change, complete shift reports, and account for a variety of products during vendor check‑in.
• Validate identification prior to selling tobacco and/or alcohol, as required by regulations.
• Lift up to 30 pounds and carry cases of milk cartons and soft drinks, beer, and juice containers using proper lifting techniques.
• Remain calm and respond according to policies and procedures in any emergency.
• Tolerate exposure to gasoline fumes and cleaning products.
• Work in various temperature environments (coolers, outside in various weather conditions, and inside the store).
• Perform general housekeeping duties as needed.
• Must be 18 years of age.

Physical Requirements

• Ensure physical maintenance, safety, cleanliness, and attractiveness of all store facilities.
• Perform other related duties as required.
• Lift up to 50 pounds at times.
• Traverse and access all areas of the store.
• Engage in prolonged periods sitting at a desk and working on a computer.
• Engage in prolonged periods of standing.

Nouria Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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