IT Support Technician

Salary: £30,000 – 35,000 per year

Requirements

• Excellent communication and interpersonal skills
• Passion for technology and a proactive approach to problem-solving
• Strong organisational skills and the ability to remain composed in a busy environment
• Positive attitude with a willingness to support colleagues across the business
• Full UK driving licence
• Previous experience using IT service desk or ticket management systems
• Understanding of Windows and/or Linux operating systems
• Basic networking knowledge
• Familiarity with Active Directory and Microsoft 365 administration

Responsibilities

• Provide first-line technical support and resolve user issues efficiently
• Diagnose and troubleshoot hardware, software, networking, and business system problems
• Prepare, configure, and recover equipment for new starters and departing employees
• Ensure meeting room technology and audiovisual equipment are fully operational
• Support IT improvement initiatives, upgrades, and deployment projects
• Maintain accurate IT documentation, records, and asset inventories

Technologies

• Active Directory
• Hardware
• Support
• Linux
• Microsoft 365
• Windows
• Office 365

More

We are a growing and forward-thinking organisation in Derby, offering an exciting hands-on opportunity for an IT Support Technician to support our technology infrastructure and assist colleagues across the business. You will work in a busy and dynamic environment where you can develop your IT career within a supportive and expanding team. We offer a comprehensive benefits package including 20 days annual leave plus a two-week Christmas shutdown, critical illness cover, life insurance and death-in-service benefit, enhanced family leave, pension contributions matched up to 5%, private medical and dental cover, and reduced-rate gym membership.

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