Salary: 38,604 – 40,635
Location: The Johnson Building, London, EC1N 8JS
Contract: 9 Month Fixed Term Contract
About Us
Metropolitan Thames Valley Housing has a vision that “everyone has a home and the opportunity to live well”; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living.
Title
Senior Leadership Team Assistant – Property
This role
As the SLT Assistant, you will provide full administrative support to the Director of Operations and the Director of Repairs & Service Delivery. This includes preparing regular reports, monitoring data accuracy, and assisting with key projects. Your role will enable you to network with various stakeholders and influence the success of projects for the benefit of both customers and MTVH. This is a full-time fixed-term contract based at The Johnson Building, Hatton Garden, London.
Key Responsibilities And Outcomes
- Provide comprehensive administrative support to the Directors, facilitating productive working relationships.
- Handle confidential and sensitive issues with appropriate discretion to maintain service levels.
- Ensure accurate and timely input, processing, and maintenance of data in key business systems.
- Develop improved customer engagement materials and services that reflect a modern, customer-focused business.
- Regularly update the internal Ombudsman team on all works related to complaints.
- Deal with or refer member enquiries and complaints addressed to the CEO, working with the Service Improvement Team, Executive Team, Board, and Committees.
- Confidently liaise with external stakeholders, including the Regulator, Government Agencies, and Members of Parliament.
What You’ll Need To Succeed
- Professional outlook with a flexible, can-do attitude.
- Ability to remain calm under pressure, multitask, and manage competing priorities to deadlines.
- Assertive and confident in dealing with people, adaptable to different situations.
- Self-motivated with a positive attitude and ability to work independently.
- Natural advocate for residents, customers, and service users.
- Strong administrative experience, both independently and collaboratively with senior stakeholders.
- Up to date with the latest office gadgets, IT applications, and a willingness to explore and implement creative ways to streamline processes.
- Excellent multitasking abilities with the capability to prioritise conflicting deadlines.
- Discreet in handling sensitive information.
- Good communication, literacy, and numerical skills.
- Highly organised with strong time management skills.
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