About the role
Pay starts from £14.18 an hour, rising to £15.45 for stores inside the M25. Additional payments may also apply depending on location.
Standard weekly hours are a minimum of 16 guaranteed hours, with the option to work as few as 12 hours per week.
Availability must align with the following windows. We schedule the contracted hours within these periods and provide 3 weeks’ notice for shift times.
- Sunday: 18:00 – 22:00
- Wednesday: 18:00 – 22:00
- Thursday: 19:00 – 23:00
- Friday: 19:00 – 23:00
- Saturday: 19:00 – 23:00
Responsibilities
- Deliver customers’ shopping trips, ensuring vans and trays are clean, organised and roadworthy.
- Keep the delivery area tidy and remove litter.
- Wash and maintain trays as required.
- Communicate with customers about order changes, short codes or substitutions, and offer refunds for any dissatisfaction.
- Treat products and deliveries as if they were your own.
- Deliver during the customer’s designated time slot and call before arrival if early.
- Inform the store or centre if running 30 minutes or more late.
Skills & Qualifications
- Valid UK/EU/EEA driving licence (full or automatic) held for at least 12 months with no more than 3 penalty points.
- Ability to adhere to GB Domestic Driving Rules.
- Strong customer‑service orientation, warm and welcoming when interacting with customers and colleagues.
- Capability to work independently while collaborating with managers and team members.
- Energetic and proactive, willing to embrace change and contribute ideas to improve store performance.
Benefits
- Holiday entitlement of 20 days plus a personal day, rising to 22 days after 12 months (plus bank holidays).
- Access to free wellbeing services and a robust pension scheme.
- Life cover of five times pay and match up to 7.5% on pension contributions.
- Discounts, share options and cycle‑to‑work schemes.
- Uniform provision and policies supporting various life events.
About Us
Our vision is to become every customer’s favourite way to shop, fully reflecting our commitment to serving customers, communities and the planet. We celebrate diversity, equity and inclusion, and every employee is welcomed.
We are a disability‑confident leader and commit to an inclusive recruitment process. For more information on accessibility support, please see our website.
Applicants must have passed the school leaver age (18+ for certain early‑morning/late‑night and specific area roles). Certain roles may close earlier due to high volume of applicants.
We legally guarantee equal opportunity. All qualified applicants, regardless of race, gender, disability, age, sexual orientation, religion or belief, will receive fair consideration.
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