Medical Secretary/ Receptionist

Main duties of the job

• To ensure an effective and efficient Reception service is provided to patients and other visitors to the practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Explain Practice arrangements and formal requirements to patients.
• Chaperone patients in consultations with GPs and Nurses as required (training will be provided).
• Be able to cover for colleagues who are on annual leave or off sick.
• Keep up to date with changes by regularly checking the practice notice boards and attending practice meetings.
• To provide an efficient audio, copy typing and word processing service for GPs as required. This includes the typing of letters, reports, patient referrals, in an accurate manner.
• Checking Task list for new referrals and those awaiting results or reports.
• Checking workflow and processing incoming letters.
• Checking eRS worklist for rejections and redirections and deal with all related queries from patients and hospitals.
• All patient correspondence to hospitals must contain their NHS number.
• To receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
• Maintain confidentiality at all times.
• Be adaptable, amiable and willing to take on new tasks.
• Willing to provide overtime cover for holiday and sickness if required.

About us

Bean Medical Practice is a practice with a list size of around 4000 patients.

We are a forward thinking Practice and are looking for someone who can fit into this fast-paced, often demanding environment.

We are a friendly and supportive Practice. Our team includes 2 GP Partners, 2 Sessional GPs and Physician Associate supported by an excellent nursing and administration team.

Job responsibilities

• Provide a key service within the practice team and project a positive and friendly image to patients and other visitors, both in person and on the telephone.
• Answer telephone calls from patients, taking a summary of their problem and allocating them to the most appropriate clinician.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Undertake a variety of administrative duties to assist in the smooth running of the practice.
• Applicant MUST be able to work 8am starts and 6:30pm finishes.

Qualifications

• Experience In general practice Knowledge of the clinical system EMIS Web
• GCSE Grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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