Business Administration Apprentice

Introduction: As an Administrator, you will be part of a small team that delivers an effective administrative service, providing day‑to‑day support to the Gas Team. This will include emailing, phoning, arranging post, and other duties as required.

What You’ll Do

• Handling phone calls and responding to customer enquiries
• Managing emails and ensuring queries are dealt with efficiently
• Data entry and maintaining accurate records
• Auditing paperwork and supporting compliance processes
• Engineer scheduling and coordinating appointments
• Inputting purchase invoices and maintaining financial records
• Dealing with account statements
• Chasing clients for overdue payments
• Production of audit packs and administrative reports
• Working collaboratively with colleagues to ensure tasks are completed within required timescales
• Supporting the team with ad‑hoc administrative tasks as required

Training Outcome

Providing the apprentice successfully completes their apprenticeship it is likely they will go in to managerial roles, and become a senior member of staff.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisational skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical thinking
• Team working
• Creative initiative
• Non‑judgemental
• Patience
• Physical fitness

Qualifications

• Desired – GCSE or equivalent – English – C/4
• Desired – GCSE or equivalent – Maths – C/4

Course Information

• Course: Business Administrator (Level 3)
• Level: 3
• Route: Business and Administration
• Apprenticeship Level: Advanced

Working Arrangements

• Working Week: Monday to Friday, 9:30 a.m. – 4:00 p.m.
• Expected Duration: 1 year 2 months
• Training Provider: House of Clive (Hair and Beauty) Limited

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