Retail Sales Assistant/Driver – Bath (16 Hours)

The Role

As a Sales Assistant you’ll be supporting your store team with driving sales performance and the day-day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.

Key Responsibilities

• Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery.
• Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
• Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
• Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
• Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
• Take accountability and pride for the physical appearance and maintenance of your store both internally & externally.
• Involvement in all operational tasks required for the day-day operational running of a Majestic Wine store – from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
• Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together.
• Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
• Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
• As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.

Knowledge & Skills Required

• Excellent time-management, delegation and problem-solving skills.
• Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer.
• Self-motivated, able to thrive when working alone and as part of a team.
• A can-do attitude with a passion for seeing problems through to solutions.
• Adaptable and resilient to meet the ever-changing demands of our business.
• Excellent communication and time management skills.
• Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications.
• Hold a full UK, manual transmission driving licence for at least 12 months with no more than 6 penalty points.

What is in it for you

• Up to 20% staff discount.
• Career development opportunities – we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes.
• Uniform provided.
• Access to Retail Trust which includes: Retail Rewards including instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, discounts of up to 30%, access to free counselling and support phone line.

Job Specifics

• Contract: Permanent.
• Hours: 16 Hours Per Week.
• Must be able to work evenings and weekends.
• Driving is a key part of this position so being comfortable driving one of our company vans is essential. We will not accept candidates without a full UK manual driver’s licence (held for at least 12 months) for this position.

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