IT Solutions Architect

Job Description We are looking for an individual who can work at all levels of the business, supporting client accounts, internal functions, and group colleagues, ensuring that technology solutions align with operational requirements and strategic goals while driving value through innovation and collaboration. Key Responsibilities Bring customer and commercial insights to identify current and future client needs, and where technology can enable new services, products or capabilities Own, maintain and develop the IT commercial bid process, methods and standards Work closely with Operational Performance to digitally enable products and services, identifying opportunities to add tangible value Identify client trends and future needs, contributing to the strategic technology capability roadmap (UKI and Group) Act within governance structures for Technology Solutions, linking with Infosec, Enterprise Architecture and Data Architecture communities Build and maintain senior stakeholder relationships across UK and Ireland, providing SME input and technology guidance Manage and coordinate demand for commercial bid support, including planning and production of written bid materials Contribute to bids, including writing content, producing solution designs and costings for complex client requirements Professional and Personal Competencies/Qualifications Strong understanding of technology systems within the TFM industry (e.g. CAFM, Time & Attendance, Mobile Workforce Management) Experience with back-office systems such as Finance, HR and payroll would be advantageous Good working knowledge of Total Facilities Management (TFM) operating models, with prior ISS knowledge beneficial Proven track record in the Facilities Management industry and understanding of services delivered to clients Deep technical knowledge of systems, data and infrastructure Ability to communicate technology solutions effectively to both technical and non-technical stakeholders Comfortable mapping business processes and applying technology solutions The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work….