Care Scheduling Administrator

Job DescriptionCompany DescriptionHome Instead is a leading provider of high-quality, relationship-led care for older people, supporting them to live independently in the comfort of their own homes. With a strong focus on companionship and person-centred support, we offer minimum one-hour visits, allowing time to truly get to know our clients and provide unhurried, meaningful care. Our award-winning training ensures our Care Professionals are equipped with the skills and confidence to deliver exceptional support. We are proud of our outstanding reputation and take great care in matching our Care Professionals with clients based on shared interests and personalities, helping to build genuine relationships and trust. This approach enables us to deliver truly personalised care that enhances the quality of life for those we support.Job DescriptionAre you highly organised, proactive, and passionate about making a difference behind the scenes? We are looking for a Care Scheduling Administrator to join our friendly and dedicated team. This is a key role within the office, ensuring our clients receive consistent, high-quality care through effective scheduling and coordination of our Care Professionals. You will be responsible for creating and managing care schedules, responding to changes, and ensuring continuity of care, all while supporting both clients and Care Professionals. You will also be part of out on call rotation which consists of one weekday evening and two in four weekends that entails supporting with incoming and outgoing phone calls, scheduling call changes and covering care support calls when needed.Key ResponsibilitiesCreate and manage care schedules to ensure consistency and continuity for clientsMatch Care Professionals to clients based on needs, location, and compatibilityRespond promptly to changes such as sickness, emergencies, or new care packagesMaintain accurate and up-to-date records using care management systems Communicate effectively with Care Professionals, clients, and the office teamSupport the coordination of new client start-ups and ongoing care reviewsWork closely with recruitment to ensure adequate staffing levelsParticipate in the on-call rotations where requiredSupport with emergency cover for client callsQualificationsCare Experience and experience with schedulingRequirementsPrevious experience in a care, scheduling, coordination, or administrative roleStrong organisational skills with the ability to prioritise and multitaskExcellent communication and interpersonal skillsConfident using IT systems and scheduling softwareAbility to remain calm and solution-focused under pressureA genuine passion for delivering high-quality careQualificationsAdditional Information…