Duty Security Manager

Job Description This role is responsible for leading, managing, and delivering contract performance for ISS placemakers in line with obligations to a major banking client within the assigned area. We are looking for an individual who can support operational performance and contractual KPIs by ensuring daily activities meet and exceed stakeholder expectations. You will play a key role in maintaining a fully trained, motivated team focused on preventing security breaches, achieving performance standards, and delivering a world-class customer experience. The Role Achieve deployment KPIs and ensure operational coverage meets contract requirements Lead, manage, and motivate a team of security personnel to deliver high performance Deliver effective manpower and establishment plans aligned to operational needs Drive a customer-focused culture and Service Excellence approach across site operations Plan and direct local operations in compliance with BS 7499 and assignment instructions Conduct shift briefings, including security intelligence, penetration testing updates, and health & safety requirements Manage team performance, addressing underperformance through formal processes such as counselling, investigations, and disciplinary procedures Build and maintain strong relationships with the client, ISS service lines, and on-site partners About You Proven experience in managing teams and leading people effectively Strong knowledge and hands-on experience within the security sector Valid front-line SIA licence (Security Guarding, Door Supervision, or Close Protection) Solid understanding of security guarding operations aligned to BS:7499 standards Demonstrable commitment to delivering excellent customer service High attention to detail with a professional approach Proficiency in Microsoft Office applications Strong report writing skills Strong interpersonal and stakeholder management abilities Please note: Must be able to pass BS7858 vetting checks. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work….