Customer Service Representative – Protection EB
About the Role
As a leading UK life and pensions mutual insurer with a proud history dating back to 1843, we exist to help people live financially confident lives protecting their income while they work and maximising it when they stop. Today, over one million members and customers trust us to look after their futures, families and finances.
Joining us means becoming part of a team that puts our members, customers and advisers at the heart of everything we do.Were committed to creating an inclusive culture where colleagues can thrive. We are proud to have built a workplace where our colleagues feel welcomed, respected, supported and valued reflected in our recognition as one of the Financial Times UKs Best Employers in 2025 and 2026.We celebrate individuality and believe our differences make us stronger, so bring your true self and help shape the future of LV=.
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Key Accountabilities
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About You
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Rewards & Benefits
This Role is a Band A in the LV= Structure
At LV= Life and Pensions, youll go above and beyond to do the right thing for our customers and well reward you with an attractive, competitive salary and benefits package in exchange for your hard work, including:
26 days’ holiday which increases after two years service to 28 days (adjusted for your shorter contracts) The opportunity to buy or sell up to five days holiday An annual bonus scheme based on company and personal performance Cycle to work scheme A competitive pension for which LV= Life and Pensions will double match the amount you pay, up to 14% – subject to National Minimum Wage requirements Youll receive up to 20% discount on our life products for you and your immediate family Free parking is available on-site, offered on a first come first served basis Free tea and coffee-making facilities are also available in the office, including dairy and dairy-free milk Access to on-site Mental Health first aiders and our free, 24-hour employee EAP helpline
Please note all salary sacrifice benefits are subject to National Minimum Wage requirements i.e. you are unable to select any benefits that would reduce your base pay below the minimum wage threshold.
Were proud of our inclusive culture at LV= and, as an equal-opportunity employer, we continually work to remove unconscious bias from our recruitment process. We value our colleagues for what they bring to our team regardless of any protected status or characteristics they may have. Talk to us about flexible working as part of your application; if its right for you, our members and customers, and our business, then well do everything we can to make it happen.
(If you are offered this role as an internal secondment, please note your base band benefits will not change during the secondment.) – Please remove as necessary
Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.
Go on, bring your true self to LV=.…