Credit Policy Manager

The Credit Controller is responsible for managing the company’s accounts receivable function, ensuring timely collection of outstanding debts, minimising credit risk, and maintaining strong customer relationships. The role is critical in supporting cash flow management and ensuring adherence to company credit policies. Key Responsibilities Credit Control & Collections Proactively manage a portfolio of customer accounts to ensure timely payment of invoices. Conduct regular debtor reviews and follow up on overdue accounts via telephone, email, and written correspondence. Escalate high-risk or significantly overdue accounts where required. Maintain accurate records of collection activity and customer communications. Accounts Receivable Management Monitor aged debt reports and prioritise collection activities. Allocate incoming payments and reconcile customer accounts. Credit Risk Management Assess new customer credit applications and recommend credit limits. Review existing customer credit limits and payment performance. Monitor potential credit risks and recommend actions to minimise bad debt exposure. Ensure compliance with company credit control policies and procedures. Produce regular aged debt, collection, and cash flow reports. Provide updates to management on collection performance and risk exposure. Support month-end and year-end financial processes. Maintain accurate customer account information within finance systems. Previous experience in a Credit Control, Accounts Receivable, or Collections role. Strong understanding of credit control processes and aged debt management. Proficiency in Microsoft Excel and finance/accounting systems. Experience using ERP systems such as SAP, Oracle, Dynamics, NetSuite, or Sage. Understanding of UK credit legislation and debt recovery processes. AAT qualification or studying towards a finance qualification. Resilient and persistent when dealing with difficult collections. Key Performance Indicators (KPIs) Cash collection targets achieved. Accuracy of customer account records….