Repairs Officer – £19.5 – £25.8 An Hour

A housing association is currently looking for a number of Repairs officers on a temporary basis for about 6 months.Key responsibilities are as followsUse first line diagnostic abilities and thorough understanding of the repairs processes to provide effective support functions in responsive repairs for the operational businessesRecognise work that falls outside of companys responsibilities and cases that would be categorised as complex, as well as what and when to escalate to senior staffOversee and progress all repairs within internal systems to ensure that repairs progress effectively and that proactive steps are taken to complete repairs as quickly as possible and to a high standardAddress customer enquiries and concerns, ensuring all updates and interactions are recording on the systemsOwn and administer all marketplace activity associated with quote review, acceptance and oversight. – Ensure that completed works are accurately reviewed against the specification of works before being progressed for payment. Work with all stakeholders and contractors to ensure all KPI’s are met, managing competency in line with Building Safety legislationAssist in the processing of invoices for payment through in-house systems by checking invoices are correct and ensuring work is complete before paymentReview contractor requests for variances and challenge as appropriate to ensure value for money, and a positive repair journey for our residentsSupport the team with regular cost and quality audits for all aspects of repair worksInteract with customers and colleagues to understand their repair needs and expectations and embed this into the service you deliver. Follow up with residents to ensure satisfaction with completed repairsProvide a review and rating for all completed jobs. Feedback to managers on any issues identified as part of monitoring of repair related tasks and flag any issues for escalation as part of performance monitoringAssist your manager and team by providing timely business information on region specific repair data and with exporting necessary repairs reporting information as an overview of team performanceSupport the regional teams to manage a reliable, trusted and responsible repairs service. Working with colleagues in the relevant regional teams to ensure all stakeholders are kept informed of works being carried outProvide relevant telephone support as needed, liaising with colleagues, contractors and third-party providers as appropriateKeep residents and other stakeholders up to date with regular communication, tailored based on the complexity of the case and the technical knowledge of the audienceHybrid arrangements will be considered after successful completion of probation and contingent on performancePAYE £19.54 Umbrella £25.84Essential requirementsPrevious experience in managing responsive repairs is essentialHighly organised and experience of managing conflicting priorities in a busy office environmentExperience in working in a customer service environmentExperience of providing performance monitoring and commentary against business targetsExperience working to meet key performance indicatorsExcellent communication and interpersonal skillsProblem-solving and decision-making skills.Good understanding of the relevant legislation, statutory and regulatory requirements…