Customer Service Representative – Virgin Money – £25,396 A Year – No Experience Required

Customer ExpertAt Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.You will be taking inbound calls on behalf of our prestigious banking client Virgin Money. Start Date: 26 January 2026 and 16 February 2026- Salary: £25,396.80 per annum- Location:Glasgow, Cuprum Building, Argyle Street – THIS IS NOT A WORK FROM HOME ROLE- Shifts: Monday to Saturday between 7.00 am and 9.00 pm, Sunday 10.00 – 5.00 pm. Please note you must be able to work any shifts between these times.- Training: 3 weeks- Contract: Full Time Permanent (40 hours per week)- Background Checking:- Right to Work in the UK- Criminal Record Check- Credit Check- Any other associated checks- 3 year employment history check**Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training**What you’ll be doing- Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.- Resolving any queries customers may have with their banking which can bring challenge and reward.- Having great heartfelt conversations to understand our customers’ needs and desires to find the best solution for them.- Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.We need you to have- Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.- Great communication skills with a natural ability to engage and build rapport with lots of different personalities.- A flexible and positive working approach to suit customer needs and business demands.- Genuine enthusiasm to work with your team to achieve collective goals in a timely way.- A digital first mindset that will help us achieve companywide expectations and brand growth.- A caring, positive attitude with a genuine desire to exceed our customers’ expectations.Values we look for you to have:- Process Excellence- Doing things well means something to you and you will always strive to improve on your work. – Collaboration- You enjoy working with others and you like working as a team player. – Communication- You can speak and write clearly and in a confident manner.- Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.- Open-Mindedness- You are able to be open to different ways of thinking and new ideas.- Critical Thinking- You are able to think logically when making decisions.- Solution Orientation- Having a forward thinking mindset focused on resolving challenges.- Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.We’d love you to have … – Working knowledge of Microsoft Office applications – Some financial services experience.- Knowledge of banking products- Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.Our Benefits- On-line recruitment process, with potential job offer within 24 hours- Refer & Earn Scheme- 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary- Length of Service and monthly recognition awards- Opportunities for career development and progression- Employee welfare support with free access to our Mental Health Employee Assistance programme- Pension SchemeSomething Extra- Discounted holidays, flights and hotels- Discounted utility bills- Cineworld tickets – Up to 55% off- Virgin Trains – 20% off- Virgin Experience Days – 20% off- 25% off O2 and 20% of EE Mobile Contracts- Sony – 20% off Mobile Phones- Ray-Ban – 20% offDisclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels – UK phone number, text or teleperformance.Co.Uk/talent.Icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority….