Business Systems Advisor- Nec – Birmingham

Responsibilities

• Act as the first point of contact for Business Systems support across Group venues, providing confident day‑to‑day system assistance, administration, and data handling.
• Maintain core systems to enable accurate management information and efficient operations, ensuring sensitive personal data is handled securely and in line with policy.
• Serve as first‑line support for system queries; triage, resolve, or escalates issues promptly while maintaining clear communications with stakeholders.
• Provide user guidance on system use and contribute to how‑to notes and quick guides.
• Maintain and configure core business systems under the direction of the Manager to ensure reliability and quality outputs.
• Produce regular management information to aid and improve operational activity.
• Complete refunds and reporting across payment systems and keep accurate records.
• Provide stocktake process and administrative support to operational teams.
• Manage day‑to‑day administrative requirements and support delivery of departmental standards and deadlines.
• Work occasional weekends and evenings as required by business needs.

Qualifications

• High level of computer literacy with Microsoft Office and other business systems.
• Experience of maintaining and configuring systems.
• Excellent attention to detail whilst working at pace.
• Experience of producing high‑quality management information.
• Good time management and organisational skills, with a proactive and flexible approach; able to self‑manage.
• Strong organisation and time management; proactive, flexible, and able to self‑manage.
• Excellent customer care and teamwork; confident written and verbal communication with discretion.
• Excellent communication skills to all levels, with the ability to exercise discretion when required.
• Experience delivering day‑to‑day systems training.
• Ability to interpret client needs and offer assistance on standard practical issues, understanding key business practices related to own area.
• Accountable for individual results and impact on the work group.

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