Move Manager

The Opportunity

Our client is a well-established and highly respected removals and storage company seeking an organised, customer-focused Move Coordinator / Manager to join their office team.

This is a varied and rewarding role combining customer service, sales, administration and move coordination. You’ll guide customers through their entire moving journey — from first enquiry through to successful completion — playing a key part in the smooth running of a busy, friendly office.

Key Responsibilities

• Preparing accurate quotations from survey reports and customer information




• Conducting video surveys and carrying out customer site visits where required




• Following up quotations and converting enquiries into confirmed bookings




• Handling enquiries via telephone, email and website




• Booking removals and storage services, issuing confirmations, processing payments and raising invoices




• Maintaining accurate customer records and documentation




• Carrying out pre-move and post-move customer calls




• Coordinating delivery schedules for contract customers




• Managing weekly and monthly invoicing processes




• Liaising with customs agents and customers to coordinate European and international moves




• Supporting the smooth day‑to‑day operation of the office

About You

• Excellent customer service and communication skills




• Strong organisational and administrative abilities with great attention to detail




• Confident speaking with customers by phone, video call and in person




• Good IT skills, including Microsoft Office




• Able to manage multiple tasks and priorities in a fast‑paced environment




• A professional, positive and proactive approach

Desirable (Not Essential)

• Experience in sales, customer service or account management




• Background in removals, transport or logistics




• Experience preparing quotations and managing customer bookings




• Knowledge of international shipping or customs processes

What’s on Offer

• Salary of £30,000 – £35,000 per annum




• Company pension




• On‑site parking




• Full training and ongoing support




• A varied role with genuine responsibility and autonomy




• Real opportunity to develop within a growing business




• Friendly and supportive team environment

If you enjoy working with people, take pride in delivering excellent service and thrive in a fast‑paced environment, we’d love to hear from you. Apply today with your CV — all applications handled in strict confidence.

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