Service Innovation and Development Lead
Job Title: Service Innovation and Development Lead
Location: Luton, UK
Contract: 3 month, likely to extend until end of 2026
Onsite requirement: 1 day per week in Luton
Role Description
The ideal candidate for this pivotal role will demonstrate a proven track record in driving strategic change and commercial value within complex IT service environments. We are seeking a proactive, commercially astute leader who can translate strategic vision into tangible business outcomes across broad stakeholder groups. Transferable skills in strategic client engagement, product lifecycle management, and platform evangelism are highly valued.
The role is accountable for driving strategic evolution, shifting our engagement model from reactive support to proactive value creation. You will define and own the comprehensive product roadmap for our core Service Intelligence platforms, translate client vision into actionable plans, and develop compelling business cases to unlock significant commercial value and ROI. Key to this will be your expert client and stakeholder management, fostering adoption of our digital solutions, and leading the prioritisation of all strategic demand to deliver demonstrable business outcomes and transformational change.
Key Qualifications and Experience
- Strategic Product & Roadmap: Proven ability to define comprehensive product roadmaps and translate strategic vision into actionable plans.
- Commercial Acumen & Value Realisation: Demonstrated experience developing strong business cases, identifying revenue opportunities, and proving ROI for technology investments.
- Client & Stakeholder Management: Exceptional communication, influence, and relationship-building with senior client leadership.
- Digital Platform Adoption & Evangelism: Track record of driving successful adoption and advocating for complex digital platforms and services.
- Transformational Outcome Delivery: Expertise in leveraging technology to achieve measurable business outcomes and optimise processes.
- Leadership, Prioritisation & Change Management: Ability to lead cross‑functional teams, manage complex backlogs, and drive strategic change through effective prioritisation.
Technical Skills
- ServiceNow
- CMDB
EEO Statement
TEKsystems is committed to promoting equal opportunity. All qualified candidates will be considered for employment regardless of gender, race, religion, age, or disability. TEKsystems reserves the right to refuse or cancel an offer of employment or terminate employment for any reason.
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