Enterprise Engineer

Join Our Team as an Enterprise Engineer

Be part of something bigger. Be part of Norwich.

We’re embarking on a major transformation journey at Norwich City Council. Through local government reorganisation, we’re reimagining how technology supports our services – introducing smarter systems, stronger security, and innovative solutions that deliver real impact for our city and its communities.

It’s an exciting time to join us. As an Enterprise Engineer, you’ll play a key role in developing and maintaining our server, storage and cloud environments, ensuring our critical systems are resilient, secure and ready to support a digital first organisation.

Enterprise Engineer

As an Enterprise Engineer, you will work alongside a skilled team to deliver a highly technical support function responsible for:

• Managing data storage, backup and server infrastructure to ensure availability, capacity and security across both on premises and cloud environments.
• Supporting and administering enterprise services, databases, application firewalls and perimeter security services.
• Implementing new core components of the IT infrastructure to support the Council’s digital transformation activity.
• Delivering complex third-line support and undertaking detailed technical investigations.
• Providing guidance and mentoring to Enterprise Analysts, supporting the development of technical capability within the team.
• Ensuring documentation, compliance and technical standards are maintained to support business continuity and service resilience.

Qualifications

What We’re Looking For:

• Demonstrable experience in enterprise level technical infrastructure engineering.
• Strong understanding and formal training across technologies such as Microsoft Windows Server, Solaris Unix, VMWare, Hyper‑V, Azure and SAN technologies.
• Excellent written, verbal and interpersonal skills, with the ability to provide clear support to teams across the organisation.
• The ability to research and implement effective technical solutions and projects independently.
• A proactive approach, strong problem solving capability and the ability to manage a varied and challenging workload.

What You Need to Know

• This is a hybrid position, with work split between home and City Hall, as agreed with your manager.
• Please note that occasional evening and weekend work may be required to support critical IT operations and service continuity.
• This role is advertised on a full‑time, part‑time, and job‑share basis, as we proudly support flexible working arrangements.
• Please clearly state in your application the working pattern or number of hours you are seeking.
• If you have any questions, contact the HR Team via recruitment@norwich.gov.uk
• Closing date: 14/07/2026 (applications reviewed on an ongoing basis; early applications encouraged).
• Interviews: Date to be confirmed.

Positive Action Statement

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We actively welcome applications from people of all backgrounds and particularly encourage those from under‑represented groups to apply.

Key Corporate Accountabilities

• Take a collaborative approach to delivering IT support across the Council to deliver positive outcomes beyond traditional service boundaries where required and directed by encouraging the sharing of knowledge and experience across the council.
• Contribute to the development of Council’s IT strategies and policies to deliver strategic aims and objectives across all service areas.
• Work collaboratively with colleagues across the council on cross‑cutting corporate issues/projects to promote a culture of continuous improvement and good governance.
• Promote an open and supportive culture which maximises the potential of employees across the council and encourages inclusivity, innovation and high performance.

Key Service Related Accountabilities

• Lead on work priorities/objectives set by the Enterprise Systems Lead and develop work plans to deliver those objectives and to support organisational service delivery ensuring the council has a digitally enabled workforce.
• Provide system engineering support to the server, database and storage infrastructure systems used by the council, ensuring all incidents and service requests are appropriately logged, prioritised and progressed efficiently and effectively.
• Analyse infrastructure to proactively determine inefficiencies and problems and recommend well‑thought‑out solutions.
• Be aware of emerging technologies and how to deploy these within the council.
• Oversee the development, installation, configuration, and administration of enterprise systems.
• Train colleagues on new systems, protocols, and best practices.
• Work with on‑premise and cloud technology.
• Respond, manage and resolve faults as they occur, liaising with third‑party vendors and adhering to agreed SLAs.
• Respond to service requests as allocated by the Enterprise Systems Lead and test all changes to ensure change plans are documented and followed.
• Carry out proactive maintenance work as identified and programmed.
• Deliver technical support, advise of risks, make recommendations and support the maintenance of the IT systems to maximise performance and ensure the security of the systems and networks.
• Collaborate and support the wider team to ensure systems are operational and users are kept up to date with any fault resolution.
• Proactively ensure all agreed solutions are prioritised and available in the event of an incident under the business‑continuity plan and ensure business‑continuity recovery systems are regularly tested.
• Provide management information and statistics as required.
• Produce documentation for all technical work undertaken, including writing operational technical procedures.
• Identify any areas of risk and how to mitigate them, ensuring any risks are escalated in a timely manner.
• Look for opportunities to bring in income streams into the Council and horizon scan for digital opportunities and efficiency savings across the organisation.
• Ensure professional advice is provided to all service areas across the council where covered by this post.
• Ensure the security of the systems meets statutory requirements and all audit/compliance requirements are met.
• Support the development and delivery of the Council’s digital strategy (including digital inclusion) and engage with all stakeholders and partners to achieve successful digital transformation/infrastructure for all service users.
• Manage the delivery and development of effective and efficient customer service channels that meet customer needs and manage demand meeting statutory and legal requirements.

Key Responsibilities

• Monitoring and maintaining the Council’s core infrastructure, including deployment of software updates and patches across the estate.
• Managing backup processes and ensuring FTP services are available.
• Lead on and collaborate on infrastructure projects for new integrations or existing system upgrades, ensuring detailed documentation is drafted during implementation.
• Lead investigations into complex technical issues, using research and problem‑solving skills to proactively find solutions independently.
• Deliver clear, empathetic, and professional support to internal customers, ensuring a high standard of service.
• Maintain accurate records in the fault and service request management system.
• Occasionally support out‑of‑hours work for critical operations.
• Maintain and manage Unix and Oracle systems alongside critical databases.

Essential Technologies & Skills

• Strong experience with VMware technologies: vCenter, ESXi, NSX, VCF, etc.
• Previous experience managing the Office 365 suite including Exchange online, SharePoint and Teams.
• Experience with Windows Server environments.
• Ability to write clear and concise documentation.
• Backup Management and DR practices understood.
• Experience remediating vulnerabilities and liaising with relevant parties and vendors.
• Critical thinking and problem‑solving skills.
• Desire to skill up and learn new technologies.

Additional Requirements

• Proven experience in a third‑line IT support role.
• Ability to independently research and resolve issues without relying on others.
• Strong written, verbal, and interpersonal skills.
• Patience, empathy, and professionalism in customer interactions.
• Formal training or equivalent experience in the technologies listed above.

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