Main area IMPACT Senior Administrator Grade Band 4 Contract Fixed term: 12 months (This is a FTC but a secondment would be considered) Hours Full time – 37.5 hours per week (Monday – Friday 9.00 – 5.00) Job ref 186-550-26-CS
Employer Nottinghamshire Healthcare NHS Foundation Trust Employer type NHS Site Westminster House Town Mapperley, Notts Salary £28,392 – £31,157 per annum (pro rata for part time) Salary period Yearly Closing 19/07/2026 23:59 Interview date 31/07/2026
IMPACT Senior Administrator
Band 4
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Job overview
Since October 2020 the responsibility for the commissioning of Adult Secure Care mental health, learning disability and autism services has transferred from NHS England (NHSE) Specialised Commissioning to Provider Collaboratives (PCs).
Fifteen PC’s nationally coordinate and deliver care for adult patients requiring low and medium secure care.
The East Midlands area Provider Collaborative is called IMPACT.
IMPACT is a partnership of 9 NHS and independent sector providers and is led by Nottinghamshire Healthcare NHS FT as the Lead Provider.
The other organisations in the collaborative are:
In order to preserve integrity and avoid conflicts of interest, Nottinghamshire Healthcare Foundation Trust as the Lead Provider developed an arms-length commissioning and clinical oversight function (the IMPACT commissioning hub).
IMPACT’s commissioning hub’s role involves understanding the local population and empowering local clinicians and Experts by Experience to design improved pathways of care. Through the Lead Provider arrangements IMPACT also sub-contracts other providers e.g. to support discharges from secure care, assure the quality of services and lead the necessary reporting regionally and nationally to NHS England.
Main duties of the job
Provision of a high level efficient, comprehensive and confidential administrative service to the department will be required from this post holder.
There will be an expectation that the postholder will provide support as required across the team’s administrative functions during periods of absence or high demand, so a level of flexibility is required.
This is a hybrid working post, hours to be worked at home and at the IMPACT base at Westminster House in Mapperley, Nottingham. This will be discussed on appointment to the post.
Working for our organisation
#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.
We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire’s biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We offer a variety of employee‑led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.
The health and wellbeing of colleagues is a top priority. We invest significantly in this through our in‑house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.
The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net‑zero commitment.
Detailed job description and main responsibilities
Responsible for all aspects of administrative and secretarial support, working to optimum in terms of efficiency and organisation
To undertake administrative and secretarial work as required by the service / department
Produce minutes of meetings as required ensuring actions resulting from all meetings and other working parties are time lined and individual team members prompted prior to deadlines
To deal efficiently with all correspondence, emails, monitoring telephone enquiries and providing information as appropriate
To upload key information on Connect keeping this up to date and professionally presented
To type and compose letters, memoranda and other documentation as required
Run routine reports as necessary (from relevant departmental systems)
Responsible for booking accommodation and making travel arrangements
To convene, administer and attend regular meetings as required, producing agendas and accurate minutes, making all necessary arrangements, including the collation of papers and agenda items
To maintain an accurate appointments schedule and manage the time of the service function, this may include booking and organising meetings and booking rooms
To maintain an efficient filing system including brought forward items to ensure that deadlines for responses are met
To deal with enquiries/visitors including senior staff members, Trust Board members and other visiting professionals
Responsible for stock control and ordering supplies on the e‑procurement system
Systems operate smoothly, objectives are achieved
Please note that we are expanding our team to establish a dedicated response function to support the delivery of urgent, high‑priority service change across our Collaborative. This role will offer an opportunity to join a focused team within a team, working directly with senior leads in a fast‑paced, reactive environment.
The post holder will deliver clearly defined tasks at pace, with a strong emphasis on daily and weekly outputs. The role requires a highly responsive, proactive approach, with the ability to prioritise rapidly changing demands and act on direction quickly and effectively.
While working within a supportive and collaborative team, this is a delivery‑focused role with clear expectations around performance, accountability, and timely completion of work. This expansion reflects increased operational demand rather than turnover, and the successful candidate will play a key role in helping the team respond to system priorities.
As with all IMPACT roles this post will be offered as a hybrid working arrangement (part home and part office working).
Potential TUPE process.
IMPACT commissioning support hub may potentially be moving through a ‘TUPE’ process to Northamptonshire Healthcare Advanced Foundation Trust in the near future. There is strong support for a single hub model within the East Midlands, aimed at delivering financial efficiencies, streamlining governance, and reducing variation. The merger approach will strengthen collaboration and alignment. The merger will not affect fixed term contracts or any changes to required job descriptions advertised.
Previous applicants need not apply.
Please note that this post does not meet the pay or skill level required for a Skilled worker visa.
Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary / skill level is below the minimum required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.
Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa
Person specification
Qualifications
- Knowledge & skills acquired through Business & Administration NVQ 4 Level
- Typing/word processing qualification to RSA/OCR III
Knowledge and Experience
- Dealing with people to maintain a high level of customer care
- Extensive knowledge of working to senior manager level
- Experience of working in a busy office environment
- Extensive knowledge of Microsoft Office
- Understanding of the data protection act and maintaining strict confidentiality
- Accurate minute taking skills to internal and external meetings
- Working with Microsoft Excel
- Previous NHS experience
- Customer care training
Skills
- Ability to work on own initiative
- Excellent telephone manner
- Excellent organisational skills
- Experience of working without supervision for protracted periods
Physical Requirements
- Has the physical ability to perform the full range of duties
Values & Behaviours
- All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare Foundation Trust Values – Trust Honesty Respect Compassion Teamwork.
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity & Inclusion (EDI) and how it applies to their role.
Training
- Willingness to undergo training as necessary
- Attend mandatory training as required
Additional Information
- We reserve the right to close the post early once we have received a sufficient number of applicants.
- The Trust believes in treating everyone with dignity and respect and encourages applications from all sectors of the community. We guarantee an interview to candidates with disabilities who meet the minimum essential criteria.
- In submitting an application form, you authorise Nottinghamshire Healthcare NHS Foundation Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you. This data will be transferred using NHS Electronic Staff Record and third party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post. Should you require any further information please refer our Privacy Policy shown on the Trust website, please click here for more information.
- For eligible posts, DBS disclosures are mandatory before commencement of employment. If you are in a position that is deemed a regulated adult and/or child care role, you will not be able to start your employment until we have received a satisfactory DBS Disclosure. The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Convictions which would otherwise be considered as ‘spent’ will also be checked as part of an Enhanced DBS Disclosure.
Employer certification / accreditation badges
Name Mandy Gosling Job title IMPACT Project Support Lead Email address mandy.gosling@nottshc.nhs.uk Telephone number 0115 956 0800 Additional information
IMPACT commissioning support hub administration team – impact@nottshc.nhs.uk
If you have problems applying, contact
Address Duncan Macmillan HousePorchester RoadMapperleyNottinghamNottinghamshireNG3 6AATelephone 0115 667 0364 – Corporate/Mental Health Services
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