Location: On site / Narrow St, London E14 8DP, UK
Job type: Permanent / Full-time
Sector and subsector: Medical & Healthcare | Management / Senior Appointments
Annual Fixed Salary: £70,000.00
Registered Manager – Homecare Service
Excelcare Homecare is recruiting a compassionate, resilient, and dynamic Registered Manager to lead our well‑established Homecare team, covering Tower Hamlets in London. Reporting to the Chief Operating Officer, you will have considerable experience and understanding of Homecare operations at Registered Manager level with sound knowledge of CQC Regulations, legislation, and a passion to deliver outstanding care to our service users every day.
About the Role
Our Homecare service is currently delivering approximately 6,500 hours of care per week. As the Registered Manager you will be responsible for overseeing governance, quality, and regulatory compliance across the business.
Key Responsibilities
- Act as the CQC‑registered individual for the service, ensuring full compliance with all regulatory requirements.
- Establish strong, professional relationships with all stakeholders including service users, their families, local authority, hospitals, commissioning teams, district nurses, therapists, and GP’s.
- Lead on safeguarding, incidents, complaints, and quality assurance monitoring.
- Raise, report, respond to, and investigate complaints, concerns and feedback received through the correct channels in line with company policies and procedures.
- Drive a culture of safe, effective, and person‑centred care across the service.
- Maintain oversight of audits, care standards, and ensure inspection readiness.
- Monitor service performance, identify risks and implement improvements.
- Ensure robust governance frameworks are embedded.
- Provide leadership and strategic direction to the wider management team.
- Report writing including governance and data updates.
Your Team
You will oversee a well‑defined and scalable branch model, including:
- A team of branch‑based Care Coordinators handling scheduling and capacity, carer availability management and package amendments.
- Community Care Coordinators responsible for consultations, spot checks, supervisions & appraisals and competency checks.
- Branch administrative support to manage all administration and compliance processes.
About You
- Proven experience as a Registered Manager within Homecare.
- Level 5 Diploma in Health & Social Care (or working towards).
- Strong working knowledge of CQC regulations, inspections, and quality frameworks.
- Demonstrated ability to lead large teams and services at scale.
- Confident in managing safeguarding, complaints, and risk.
- Strong leadership presence with the ability to influence and develop teams.
- Commercial awareness and understanding of service growth and sustainability.
What We Offer
- A clearly defined leadership role with operational support in place.
- Opportunity to lead a large, high‑impact service.
- Supportive senior leadership and infrastructure.
Benefits
- 33 days Annual Leave (Including bank Holidays).
- Working with a well‑established and hard‑working team.
- DBS Certificate paid for by Excelcare.
- Contributory Pension Scheme.
- Annual Salary Review.
- Discretionary annual bonus.
- Refer a Friend Scheme rewarding up to £500 for each referral.
- Team Appreciation Days and company events.
Are you passionate about delivering exceptional care and support for the people we care for at home, with a drive for continued improvement and development? If so, this could be the right fit for you. Please apply online today – we are waiting to hear from you.
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