Design Manager

Position Overview

Head Office Department – located in the heart of Piccadilly, on the 5th & 6th floors of our flagship store. The location provides easy access to Green Park Tube Station and bus stops.

Responsibilities

• Take NPD projects and work closely with the buying team to bring a product range to market, including one‑off items for partners and specific occasions.
• Commission and brief Designers, Agencies and In‑House Stakeholders; create design briefs that meet Fortnum & Mason requirements of Tone of Voice.
• Ensure consistent representation of the brand across all materials, verifying design accuracy and adherence to brief.
• Ensure packaging meets Fortnum & Mason high standards; undertake detailed checking of all artworks before printing for Tone of Voice, spelling, and artwork set‑up.
• Collaborate with the Buying and VM teams to display products on shelf for maximum impact.
• Deliver design brief objectives, align spend with commercial ROI and cost‑management objectives, and coordinate design briefs through the annual marketing calendar with appropriate budget control.
• Communicate and oversee the end‑to‑end design process for in‑store retail marketing campaigns, product launches, and events in collaboration with Buying, Creative, VM, PR, Retail & Hospitality Ops.
• Conduct regular reviews of competitor activity in product, packaging and design, and recommend improvements to support sales growth.
• Work closely with Marketing, Online, Food Technology and International Managers to ensure timely product information for PR and other purposes.
• Establish and maintain exemplary relationships with all key stakeholders.
• Support and live the Company Employee Values of “Taking Pride”, “Doing The Right Thing” and “Achieve Together”.

Qualifications

• Experience in design and project managing critical paths within Retail, multi‑channel environment.
• Understanding of managing 3rd‑party contractors and/or suppliers of design services.
• Strong organisational and project management skills with meticulous attention to detail and accuracy.
• Knowledge of design and print processes, especially critical paths to efficient service delivery.
• Commercial acumen to ensure profitability through supply and cost management.
• Strong communication skills with ability to persuade and influence stakeholders at all levels.
• Adaptability and resilience to work in a fast‑paced environment and manage changing priorities.
• Experience in print, design or creative background preferred; sustainability and customer packaging strategy experience valued.
• Financial and budget management experience desirable.
• Authentic and passionate understanding of the Fortnum & Mason brand and values.

Benefits

• Competitive salary.
• 25 days holiday (excluding bank holidays) and an additional day off for your birthday.
• Generous store and restaurant discount of up to 40%.
• Fantastically subsidised staff restaurant using Fortnum’s ingredients.
• Excellent pension scheme.
• Opportunities to develop and grow personally and professionally.

EEO Statement

We are committed to developing your career and nurturing your talent, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. We respect and embrace each other’s differences to create a truly inclusive environment.

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