Tech Support Engineer

Salary: £33,000 – 37,000 per year

Requirements

• Good understanding of IP networking, switches, firewalls, routers, and VPNs
• IT support or helpdesk experience
• Experience with patching, system upgrades, and remote access support
• Strong communication skills and a self-driven approach
• Experience with FAT testing
• Familiarity with SQL or database technologies
• Experience integrating platforms and systems
• Active certifications in relevant security, IT, or networking areas
• Self-motivated and proactive
• Strong analytical and problem-solving mindset
• Comfortable working in a dynamic, small-team environment
• Full UK driving licence and access to own transport

Responsibilities

• Provide remote technical support to customers and internal engineering teams, troubleshooting network, hardware, and connectivity issues to first- and second-line resolution
• Act as a key point of contact for incoming support tickets, working to defined SLAs and escalating to senior engineers where required
• Carry out hardware pre-build and configuration work in our workshop, including staging, imaging, and testing customer devices and networking equipment prior to deployment
• Ensure all prebuilt and preconfigured solutions, systems, and hardware are configured and set up in line with manufacturer, IT, and cyber best practices
• Provide responsive, hands‑on support for our field‑based engineers, systems, and customers
• Support commissioning for our professional services team
• Maintain documentation for processes, systems, assets, and credentials
• Play a key role in transitioning legacy systems to new solutions
• Work to high standards and support continuous improvement

Technologies

• Hardware
• Support
• Network
• SQL
• Security

#J-18808-Ljbffr…