Content Designer: Agentic Experience Design

Content Designer: Agentic Experience Design

Location: London

Contract Length: 6 months

Working Pattern: Hybrid – 2 days per week in the office (via Umbrella company)

Are you ready to take your content design skills to the next level? Our client, a leading player in the banking industry, is seeking a passionate and innovative Content Designer to join their team for a 6-month temporary contract. This is your chance to shape customer‑first experiences in the exciting realm of Conversational Banking!

What You’ll Do

• Collaborate with a dynamic cross‑functional team to create engaging, safe, and compliant customer experiences.
• Leverage your content design expertise to understand customer needs and craft AI‑powered content that is structured, accurate, and machine‑usable.
• Develop content approaches for emerging AI patterns, ensuring clear communication and usability.
• Partner with data scientists and engineers to define and evolve a knowledge graph that models relationships across products and systems.
• Conduct content audits and refine content strategies to ensure readiness for AI systems.
• Prototype, test, and iterate to continuously improve the quality of customer interactions.

What You Bring

• Strong UX writing skills and the ability to simplify complex information.
• Proficiency in problem framing, ideation, and testing.
• Ability to design content across entire journeys and ecosystems, not just individual screens.
• Comfort partnering with product, engineering, and legal teams.
• Familiarity with generative AI and conversational design principles is a plus.
• Experience with content models, taxonomies, and metadata.
• Ability to work effectively with data teams on content pipelines and quality checks.
• Understanding the importance of accuracy and compliance in regulated environments.

What We Offer

• Hybrid working model with the option to work from home and collaborate in the office two days a week.
• Opportunities for professional development and growth.
• Inclusive culture that values diversity and encourages unique perspectives.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

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