Advice Quality Specialist
Permanent full-time, 37.5 hours per week, Monday to Friday. Hybrid: 3 days in our Derby office, 2 days from home.
Salary up to £27,000 plus benefits.
About the Role
As part of our Advice Quality Team, you’ll play a key role in ensuring we consistently deliver high-quality, compliant advice. Taking ownership of your work, you’ll carry out second-line file reviews of Mortgage Adviser business, helping to maintain our industry-leading standards.
Responsibilities
- Review Adviser files using our structured framework, ensuring the right customer outcomes are achieved
- Identify risks, trends and opportunities to enhance advice quality
- Provide clear, constructive feedback and guidance on remedial actions
- Work collaboratively with Advisers, Business Owners and colleagues to drive continuous improvement
- Support a culture of learning and development by sharing best practice
About You
You’ll bring a strong foundation in mortgage regulation, along with a proactive, detail-focused approach. Just as importantly, you’ll thrive in a collaborative environment where you can challenge constructively and support others to succeed.
Qualifications
- Hold a CeMAP qualification (essential)
- Solid understanding of regulatory requirements within the mortgage advice industry
- Takes ownership, uses sound judgement to make confident decisions
- Strong eye for detail and can identify potential risks
- Manages time effectively to meet review targets
- Builds positive relationships across all levels
- Communicates with professionalism and integrity
- Hold or is working towards CeRER (desirable)
Benefits
Private Medical Insurance, 25 days annual leave (increasing to 28 with service) plus birthday off, matched pension contribution, share save scheme, retail discounts, free entertainment tickets and more. Flexible working hours with hybrid working for Head Office roles.
EEO Statement
We are committed to creating an environment where everyone feels welcomed, included and heard for who they are. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us. We are an equal opportunities employer.
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