At Lanes Group nothing is more important than the health, safety and well‑being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million, (EBITDA £45m), with over 4,000 brilliant people and a countrywide network of operational locations. Our services cover the majority of the FTSE 100 & 250 respectfully.
Strong leadership is at our heart, supporting our people, ensuring they are engaged with purpose, rewarded and recognised whilst delivering absolute exacting operational excellence. One of our fundamental key differentiators is embracing quality and compliance in our overarching delivery.
In this critical role of ensuring our organisation is known for being the best in everything we do, known for leaving a legacy of absolute quality and compliance, and keeping our promises at all times, you will be instrumental to maintaining that reputation.
Working in our Sussex Depot, you will lead the way in delivering excellence for our customers, stakeholders and people.
Position: Operations Manager
Location: Crawley Depot (West Sussex)
Job Type: Permanent, full‑time
Hours: Monday – Friday
Salary: £45,000 per annum, depending upon experience
Benefits: 21 days (plus bank holidays); onsite parking; auto enrolment pension scheme; friendly working environment.
About The Role
- Manage and lead the operational team.
- Create a “get it right first time” mentality and foster ownership and accountability to meet KPIs and SLAs.
- Ensure consistent process and policy implementation across our teams, covering HR, health and safety, data protection and more.
- Make data‑led decisions, including driving performance, managing resources or identifying improvement opportunities.
- Drive continuous improvement of current processes and systems so we operate effectively and meet changing customer expectations, guiding the team through change.
- Identify skills gaps and support and train regional team managers, reactive schedulers and regional coordinators, coordinating with learning and development to organise workshops and training sessions.
- Influence, build and maintain strong relationships with our client, our field teams and other key stakeholders.
- Manage key escalation points where necessary.
- Create an inclusive and engaging environment where all our team members are supported, valued and coached to be their very best.
- Be an advocate and role model for our people.
- Embrace and promote Lanes Group values and culture.
- Be aware of all Lanes Group policies and your responsibilities towards them.
- Undertake ad‑hoc projects, tasks or duties as and when required or requested by the Senior Leadership Team.
Your Contribution To The Company
- Drive delivery of key contractual KPIs.
- Drive delivery of excellent customer experience for both external and internal customers, supporting the productivity and utilisation of our field teams.
- Drive team engagement, supporting performance outcomes and reducing attrition.
- Provide close collaboration and relationship building with our client.
- Strive to be always positive and constructive.
- Adhere to all company policies.
- Use straight talking to discuss facts of the situation; open discussions are the best way to find solutions.
- Help others through clear communication.
- Deliver on commitments.
- Suggest ideas that may enhance productivity or systems to Senior Management or colleagues.
- Deliver our Company Values, understanding that by working together in unity we are “Stronger Together”.
About You
The ideal candidate will have effective organisation skills and the ability to multitask and prioritise workload. Strong interpersonal, relationship‑building, networking and communication skills are essential. A professional demeanour to engage with all stakeholders, proficiency in Microsoft Office Suite and strong attention to detail are imperative. Adaptability, flexibility and resilience are key.
Previous experience in change management, data analytics, and reporting is beneficial. A full UK driver’s licence is required.
Qualifications & Requirements
- Previous experience in a managerial role is essential.
- Experience in the drainage, utilities or retail industry is beneficial.
- A full UK driver’s licence.
At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.
Lanes Group is a signatory of the ‘Charter for Employer Positive About Mental Health’ run by Mindful Employer.
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