Location: Worthing, Hove and Arundel
Vacancy Type: Full Time/Permanent
Pay Range: Grade 7 – £48,751 pro rata for part time roles
Contracted Hours: 37.5 hours per week
Application Deadline: Thursday, July 16, 2026
About the Role
Lead retail. Inspire people. Make every sale count.
At Southern Hospice Group, every purchase, donation and volunteer hour helps fund compassionate hospice care for local people and their families. We’re transforming our retail operation and are looking for two exceptional Retail Development Managers to join our new leadership team. Reporting to our Associate Director of Retail, you’ll lead a portfolio of charity shops across either East or West Sussex, driving commercial performance, developing talented teams and shaping the future of one of the South Coast’s largest hospice retail operations.
This is an opportunity to join us at an exciting time of change and play a key role in delivering sustainable income growth that makes a real difference.
Your Responsibilities
- Drive sales, Gift Aid and donation growth across your area.
- Coach and develop high‑performing retail teams.
- Use data and commercial insight to improve performance.
- Drive transformation, lead change and embed a positive culture.
- Build strong local partnerships that increase community engagement.
- Deliver outstanding customer and volunteer experiences.
- Lead internal collaboration.
- Ensure consistently high operational and compliance standards.
Qualifications & Experience
- Experience leading multiple retail sites.
- A strong commercial mindset with a track record of delivering results.
- Excellent coaching and leadership skills.
- Confidence using KPIs and data to drive performance.Experience with identifying and adapting to challenges (problem solving).
- A collaborative approach and passion for continuous improvement.
- A valid UK driving license and use of own car due to location of role.
Experience in charity retail is welcome, but we’re equally interested in talented leaders from the wider retail sector.
About Us
Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK.
Benefits
- Company pension scheme or NHS pension scheme for eligible employees
- Up to 35 days’ annual leave inclusive of bank holidays
- On-site education support and study leave opportunities
- Option to access Bupa and cover your everyday cost of healthcare for less
- Free parking, subsidised meals and various social activities
- Corporate rate gym membership, discounts with local complementary therapies and Blue Light Card
- Employee Assistance Programme
- Death in Service
We warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors.
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