Front Office Manager

About Us

The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

The Role

As Front Office Manager, you will be responsible for:

• Ensuring the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
• Working proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries, feedback and challenges
• Developing and implementing plans to ensure front office initiatives and hotel targets are achieved
• Being responsible for recruitment, training, rota planning and performance management of the Front Office team
• Leading and managing the Front Office team, fostering a culture of growth, development, accountability and high performance
• Building and maintaining effective working relationships with all key stakeholders
• Establishing and delivering an effective planned guest engagement programme
• Ensuring adherence and compliance with all relevant legislation
• Overseeing Reception, Concierge and Night Team operations, ensuring service standards are consistently achieved and exceptional guest experiences are delivered at all times

The Person

The ideal candidate will have:

• Proven experience in a Front Office management role within a hotel environment
• Excellent leadership skills with a hands‑on approach and lead‑by‑example work style
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering advice and recommendations
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experience using hotel property management systems, preferably Opera Cloud
• Strong communication and interpersonal skills
• As our Front Office Manager, you will join a team that is passionate about delivering exceptional service. Previous experience in a similar management role within a hotel environment is essential.

What We Offer

• TRONC electronic tips – Our staff keep 100% of tips earned in venues.
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Quarterly bonus payment.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Staff meals on duty.
• Flexible working opportunities.
• Career development through our Scotsman Steps training programme.
• Head Office Development Days.
• Refer a Friend Scheme.

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