Duty Manager – Sunderland

Job Summary

We are searching for a committed and passionate Duty Manager to join our growing business. As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.

Key Responsibilities

• Deliver great availability for customers and focus on sales via “sell a 1 & save a 1”.
• Complete actions set by the line manager after the daily floor walk, focusing on customer experience.
• Implement all cash handling, security, and “One Best Way” digital service processes.
• Plan and organise shifts and use every team member to achieve store objectives.
• Provide balanced feedback and set the pace of the team during shifts.
• Engage, develop and retain great people, supporting the Talking Shop Rep and driving inclusive culture.
• Support team engagement and share knowledge to up skill the team.

Leadership Approach

• Approach leadership at the heart of everything: love customers, respect colleagues, be enthusiastic, avoid waste, and care about people and business.
• Communicate effectively with every colleague to deliver store tasks first time, every time.

Qualifications

• Experience in a retail management or supervisory role is ideal, but not essential.
• Strong communication skills and the ability to plan and organise shifts.
• Ability to give balanced feedback and motivate a team.

Benefits

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday, including bank holidays.
• Christmas vouchers that increase with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.

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