twentyAI are partnering with a leading professional services firm that is currently going through a Tech and Data transformation. Recognized for its collaborative culture, inclusive environment, and commitment to continuous learning, the firm combines world-class legal expertise with cutting‑edge technology to deliver exceptional client outcomes.
The role
As the AV Product Specialist, you will play a crucial role within the Technology & Data function. You will be responsible for managing and evolving a portfolio of workplace technology services such as audio‑visual infrastructure, physical security systems, secure print and scan solutions, and smart workplace management tools (including meeting room booking, desk management, and visitor
Responsibilities
- Oversee daily operations and agile delivery of workplace technology services.
- Define and execute the AV technology product vision in line with organisational goals.
- Gather and translate user needs into actionable product features by working closely with internal users and teams.
- Develop and maintain product roadmaps and backlogs using prioritization frameworks.
- Utilize usage data and analytics to identify areas for improvement and enhance workplace efficiency.
- Monitor service performance and implement improvements based on metrics and user feedback.
- Collaborate with IT, facilities, and security teams to deliver combined workplace solutions.
- Provide reports and presentations to stakeholders and leadership on service status and progress.
- Deliver training and support to end users to maximize adoption and effective use of technology tools.
- Keep current with workplace technology trends and best practices, including sustainability.
Requirements
- Experience managing AV technology services.
- Strong understanding of workplace technologies, security systems, and operational IT environments.
- Proven ability to define and deliver product roadmaps in an agile setting.
- Skilled at gathering and translating user requirements into product features and improvements.
- Analytical approach, with experience using data to optimize services and workplace operations.
- Effective communicator with the ability to deliver reports, presentations, and user training.
- Experience working collaboratively with multidisciplinary teams (IT, facilities, security).
- Strong awareness of industry trends and a focus on continuous improvement and sustainability.
If this role matches your skillset and interest, click “apply” or send your CV to angelo.torretto@twentyai.com directly.
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