Customer Experience & Supply Chain Analyst

Ferrero International S.A. is seeking a Customer Service Analyst located in Alfreton, England (Hybrid). In this pivotal role, you will manage customer orders, ensuring adherence to service standards while collaborating closely with sales and supply chain teams.

Your responsibilities will encompass tracking deliveries, building solid partnerships with logistics providers, and driving continuous improvement in customer operations to maximize efficiency and satisfaction. Candidates should possess strong customer service skills and experience in supply chain operations, particularly within the FMCG industry.

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