Customer Support Advisor

We are currently recruiting for a temporary Customer Support Advisorto work in our busy Learner Support team.

This critical Learner support role will provide a proactive, professional and timely service to learners and employers and will support the delivery of high quality learning programmes on behalf of our Business Partners.

The Role

• To follow structured guidelines and processes designed to support the learning journey
• To contact learners as and when required, eg pre, on and post work due dates, course completion, course achievement, etc
• To professionally handle inbound and outbound telephone, postal and electronic enquiries from learners and employers
• To maintain up to date and accurate contact records for all learners
• To manage own ‘learner bank’ including data retrieval, diary management, support of learners and successful completion of the learning journey
• To work closely with Tutors and other Learner Support Co-ordinators to ensure allocation, capacity and deadlines are met and ensuring correct guided learning hours are maintained by tutors.
• To complete regular learner surveys with allocated learners at the point of completion.
• To assist the Employer Engagement Team in engaging with new employers to provide eligible learner leads/inductions as and when required
• To undertake other duties and responsibilities as directed by line management from time to time.

The Candidate

• Excellent communication, listening & problem-solving skills
• Excellent telephone manner
• Well organised and able to demonstrate a high level of accuracy.
• Proven numerical and written skills
• Able to use all MS Office programs particularly Word, Excel, Outlook and PowerPoint and be familiar with other bespoke databases
• An eye for detail and a methodical manner
• Willingness to adapt and respond to the changing and varied needs of the business

Package

• Perbox subscription
• Social Events

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