About the team
We are looking to recruit 2 Operations Managers on a permanent basis. Reporting to the Portfolio Manager, this role is based on site at Touchstone Bath. The working hours are Monday to Thursday 9am – 5.30 and Friday 9am – 5pm. After an initial period of training (up to 3 months), this role offers hybrid working (3 days at home).
Your role
The Operations Manager will be responsible for delivering property management services on Affordable Rent and Shared Ownership Properties. The day‑to‑day duties include ensuring compliance with legislation, client SLAs and internal procedures, working closely with the Portfolio Manager and other managers to determine best practice and implement a uniform approach. Ensuring customer service is of a high standard is a key part of this role. Line management is also a key part of the role and you will be expected to undertake appraisals and lead on the development of other members of staff.
Responsibilities
- Delivering property management services for Affordable Rent and Shared Ownership Properties
- Ensuring compliance with legislation, client SLAs and internal procedures
- Working with senior managers to establish best practice and implement uniform processes
- Maintaining high‑standard customer service
- Managing staff, conducting appraisals and supporting professional development
Qualifications
- Knowledge of the Social Housing property sector
- Positive attitude and growth mindset
- Sound financial skills
- Analytical and problem solving skills
- Stakeholder engagement skills
The benefits
- Excellent holiday pay and sick pay
- Pension with matched contributions
- Training opportunities
- Extra perks including discounts and offers from shops, cinemas and more
Safe working environment
A basic DBS check is mandatory as part of our commitment to a safe working environment.
Equality, diversity and inclusion
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If required, we can provide reasonable adjustments to support your application or interview experience.
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