Portsmouth Water is looking for a Real Time Analyst to join the Customer Services team in Havant, United Kingdom. This role is essential for ensuring the smooth running of the contact centre by providing live oversight of performance across customer service channels.
The successful candidate will manage resources and real-time issues, working closely with operational leaders to maintain service levels and a high-quality customer experience. Strong organisational skills and IT capabilities are required.
We offer flexible working arrangements and a range of employee benefits including annual leave and a pension scheme.
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