Incident Response Lead – Customer Experience

Vodafone Group Plc is hiring an Incident Specialist in Stoke-on-Trent to ensure services run smoothly. The role requires strong customer-facing experience, operational awareness, and the ability to communicate with stakeholders during incidents.

You’ll be pivotal in protecting customer experience, leading responses to technology incidents and analyzing trends for continuous improvement. Join a diverse team that values inclusion and offers excellent benefits, including bonuses and up to 28 days annual leave.

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