Location: Unit 15C, Forestside Shopping Centre, Belfast, United Kingdom, BT8 6FX
Salary: £13.72 per hour + on‑target bonus of 15%, paid monthly based on store performance
Working Hours: 37.5 hours across 5 days per week, including weekends.
Job Description
As a Retail Customer Advisor at Three UK, you play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting‑edge products and services help us achieve exemplary standards and hit sales targets together as a team.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
- Service Excellence: Create exceptional experiences by tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store key performance indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a prompt resolution.
Qualifications
- Customer Focused: Strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: Ability to work well within a team, contributing to a positive and high‑performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided; prior knowledge of products is not required. Ambition and the drive to learn are most important.
Benefits
We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise benefits for you and your family, such as discounts, vouchers, a pension plan and more. We support your career development with learning and development tools.
Contact
For reasonable adjustments or accessibility requests during the interview process, please contact your recruiter directly or email jobs@three.co.uk for guidance.
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