Principal Process and Performance Manager – S2C / CLM
Location: Hybrid – Aldermaston / Paddington (2 days per week onsite, some flexibility for meetings)Contract: 11 monthsRate: £81.74 per hour (Umbrella) | £60.22 per hour (PAYE)IR35: Outside IR35
Are you an experienced product or process leader with a proven track record in transforming procurement and contract management processes? This is an exciting opportunity to take ownership of S2C and CLM processes, driving efficiency, system optimisation, and user-focused solutions across high-profile programmes.
Key Responsibilities
- Own and optimise S2C and CLM processes, ensuring global consistency, efficiency, and alignment with organisational objectives.
- Lead process design, configuration, and optimisation of platforms such as Jaggaer (highly desirable).
- Collaborate with cross-functional teams – Procurement, Systems, Data, Change/Comms – to deliver impactful solutions.
- Conduct and analyse user research and usability testing, applying UX and user-centred design principles.
- Define, monitor, and report KPIs to measure adoption, performance, and compliance.
- Provide practical contract management expertise, including NEC3/4 contracts, PA23 frameworks, and CCS frameworks.
- Support transformation programmes with content strategies, guided journeys, and knowledge management initiatives.
About You
- 5+ years’ experience as a Product Owner, Product Manager, or Process Lead in transformation programmes, ideally with exposure to digital or SaaS systems.
- Deep understanding of S2C and CLM processes, contract management, and UX/user-centred design.
- Strong stakeholder engagement skills, able to influence across all levels of the organisation.
- Experience in construction, infrastructure, public sector, or defence environments is highly advantageous.
- Knowledge of platforms such as Jaggaer or KahootZ / SharePoint is desirable.
- Self-starter, capable of working independently with no direct line management.
Why Apply?
This is a high-impact, senior role within a major transformation programme. You will have the opportunity to shape global S2C and CLM processes, work with senior stakeholders, and deliver measurable improvements in efficiency, system performance, and user experience.
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