Company: Kerv
Location: London
Job Description:
Kerv is seeking a Service Desk Operational Lead responsible for managing the entire lifecycle of service desk tickets, ensuring compliance with SLAs while providing exceptional customer satisfaction. This role will require occasional presence at the office in London.
The ideal candidate has proven experience in Service Desk or IT Operations within an MSP environment, a solid understanding of ITIL practices, and strong communication and stakeholder management skills.
Kerv values a customer-first approach, teamwork, and innovation.
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Posted: July 8th, 2026