Customer Service Team Leader: Lead & Elevate Experience

Company: Arriva Group
Apply for the Customer Service Team Leader: Lead & Elevate Experience
Location: Luton
Job Description:

Arriva Group is seeking a Customer Service Centre Team Leader at our Luton Head Office. In this role, you will lead and empower a team of customer service advisors, ensuring exceptional service for millions of bus customers across the UK.

The ideal candidate should have experience in a customer service environment, strong communication skills, and a passion for delivering outstanding experiences. We offer a salary of £27,400 per annum plus benefits such as a free bus pass and career progression opportunities.

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Posted: July 8th, 2026