D365 Bizz Apps Senior Project Lead

Summary

As Project Lead for our most critical and complex projects and programmes, you will have full accountability for delivery. You will nurture and maintain strong client relationships, ensuring delivery excellence and client satisfaction. You will adhere to schedule, budget and quality benchmarks, drive growth for our clients, and provide mentorship and technical expertise to our talented colleagues.

Key Responsibilities

• Have delivery accountability of contracted solutions at the programme or project level, ensuring adherence to deal economics, schedule, and quality standards.
• Effectively manage overall project/programme risks, make critical adjustments as necessary and gain buy‑in from senior management for key project plans.
• Oversee and drive development, implementation, and maintenance of comprehensive project work plans.
• Ensure traceability of project requirements throughout the project life cycle.
• Provide strategic direction for all change management activities and support clients in their change enablement processes.
• Seek out growth opportunities for the account, the client, the team and our people.
• Mentor and develop team members; oversee the management of relationships with suppliers and subcontractors.
• Demonstrate client communication skills at all levels, including executive level, with consideration for different cultures and first languages.
• Serve as the escalation point for delivery issues, taking a hands‑on approach where necessary to course‑correct troublesome projects.
• Ensure consistent programme governance is in place; attend and contribute in steering meetings and project progress updates.
• Manage the expectations of the client and the teams.
• Manage the sales process:
  • Review the solution to confirm it can be delivered within the budget available.
  • Draft or review contracts ensuring scope, dependencies and risks can be managed.
  • Ensure deliverables and work products are achievable.
  • Review staffing proposals to ensure they have the right skills and capability.

Qualifications

Skills and experiences

• Specific experience implementing Dynamics 365 (CE or ERP) for enterprise-level clients.
• Extensive understanding of contract terms and interpretation, coupled with excellent customer expectation management skills.
• Proven experience employing key Project/Program Management disciplines, ensuring effective estimation, work planning, and scope management.
• Proficiency in project management methods, tools and techniques, complemented by a working knowledge of Microsoft platform technologies and in‑depth expertise in Microsoft Project and Azure DevOps (ADO), enabling precise project tracking and control.
• Good knowledge of earned value reporting, contributing to sound financial decision‑making.
• Strong people‑management abilities, including team leadership and mentorship.
• While not required, having a Project Management Institute (PMI) PMP or PgM certification and a bachelor’s degree in a business or technology‑related field is advantageous.
• Ideal candidates have very strong project‑management experience in an IT and consulting environment, particularly for global external clients, and possess strong direct people‑management experience for on- and offshore resources, enabling them to lead and mentor effectively.

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