About The Role
Would you like to play a key role in a thriving company? Are you looking for a challenge?
We have an exciting opportunity to join our fast‑paced support team in Newport. Working in a busy environment with a high volume of calls and emails that need to be dealt with in a friendly, professional manner, as a motivated team member of 10 you will also provide help and support to our area managers.
Benefits
- Salary £29,658 per annum
- Rolling shift pattern: 2 days / 2 nights on, followed by 4 days off (night shifts begin after your induction on day shifts)
- Free on‑site parking
- 22.4 paid days holiday per year
- Full learning and support from Atlas
- Learning and development led by you: support in areas you like or want to learn more about
- The ability to progress your career within Atlas
- The opportunity to work amongst people who value and support each other, achieving remarkable results
- Stream – our financial wellbeing and benefits platform which provides real‑time access to earned wages, information to improve your financial health, and discounts/savings at leading retailers and supermarkets
- Cycle to work scheme (subject to qualifying parameters)
- Workplace pension scheme
- Staff recognition scheme (Stars of Atlas)
- Staff engagement portal
Key Responsibilities & Duties
- Allocation/scheduling operatives using Time and Attendance systems (training will be provided)
- Quality audits, tracking and management
- Answering employee and client queries, helping to resolve issues
- Support with clients who provide negative feedback
- Supporting client reporting requirements
- Reactive calls and periodic management
- Management and coordination of reactive mobile cleaning technicians
- Overall client and staff issue/general enquiry management
- General administration duties to meet the needs of the business
- Supporting other departments in day‑to‑day operations
- Training will be provided to support success
Working Hours
We operate a 24/7 365‑day support service desk with a 4/4 shift pattern: 2 day shifts, 2 night shifts and 4 days off.
About You
Are you conscientious? Atlas wants to provide their clients and employees the best possible service. If you can deliver excellent customer service and resolve issues with speed and accuracy, we would love to hear from you.
Skills required
- General computer skills
- Excellent written and verbal communication skills
- Willingness to learn on the job
Basic DBS will be required for this position.
Equal Opportunity Statement
Atlas commits to be an Equal Opportunities Employer and as such aims to ensure that no employee or job applicant receives less favourable treatment or is placed at a disadvantage by imposed conditions or requirements which cannot be shown to be justified because of a protected characteristic. Atlas strives to see its workforce broadly reflecting the community in which its operation is based.
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