Service Delivery and Communications Co-Ordinator

Company: Wigan Council
Apply for the Service Delivery and Communications Co-Ordinator
Location: Hindley
Job Description:

Priority Candidates: will be considered in the first instance.

Location: Makerfield Way Depot

Salary: Grade 8, £36,363 – £40,777 per annum. Hours: 37 hours per week. Employment type: Permanent.

Your role

You will provide leadership across the Property Maintenance service, ensuring effective coordination of activities that support high‑quality service delivery to residents.

The role involves strategic development of systems and procedures and responsibility for gathering service intelligence to identify trends, barriers, and opportunities for improvement across teams, working with managers to develop and implement solutions that support operational effectiveness and service transformation.

Your role will focus on performance monitoring, digital transformation, and stakeholder engagement to improve service quality and customer satisfaction. You will lead initiatives that support housing repair standards, optimise scheduling systems, and contribute to strategic plans.

About you

We’re seeking a confident and experienced leader with a proven track record of supervising teams and managing resources effectively to meet service demands.

You’ll have strong experience and skills in data analysis, transformation projects and be highly organised with the ability to coordinate multiple stakeholders and projects to achieve successful outcomes.

You are someone who embraces innovation and technology to modernise services, and who leads with confidence, kindness, resilience and can celebrate success and handle challenging conversations when needed.

Benefits

Access to a range of benefits, including a pension, staff discounts, loyalty rewards, training and development and paid annual leave.

#J-18808-Ljbffr…

Posted: July 8th, 2026