CRM Strategy & Communications Lead

Company: Pets at Home
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Job Description:

Pets at Home is seeking an experienced CRM Manager to shape customer-first communications. You will lead the planning and orchestration of CRM communications, ensuring relevance and timing.

This role offers a hybrid working model with 2 office days a week in Handforth, Cheshire. Your responsibilities will include overseeing CRM activity across Retail, Grooming, Vets, and Insurance, as well as managing stakeholder priorities.

You’ll work in a passionate, purpose-led business where pets and their owners are always at the centre of decisions.

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Posted: July 8th, 2026