What we do
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Location
Permanent, Full time
About You
You will be an experienced quality professional with a background in quality assurance, contract management or compliance within a complex, regulated or service-led environment.
You will have strong knowledge of Quality Management Systems, ISO 9001 principles and audit methodologies, with the ability to translate quality requirements into practical improvements across operational teams and suppliers.
You will be confident analysing performance data, producing reports and using insight to identify trends, risks and opportunities. You will have a structured and detail-focused approach, with the ability to manage multiple priorities while maintaining high standards of accuracy and governance.
Strong stakeholder management skills are essential, with the ability to build trusted relationships, influence decision-making and provide constructive challenge at all levels. You will be comfortable working with clients, operational teams and supply chain partners to improve performance and resolve quality issues.
You will be committed to continuous improvement and passionate about creating sustainable changes that enhance service quality, customer experience and operational performance.
Membership of the Chartered Quality Institute (CQI), or a commitment to achieve this within six months, is essential.
What We Offer
- 6% employee matched pension contribution
- 25 days annual leave
- Bonus
- 1x professional subscription
- Private medical cover for self and partner
VIVO Defence Services
The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.
We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
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