We are commercial property specialists operating across the UK. At Bruntwood, we’re committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow.
This is a fixed term 12 months contract at our head office in Union which is central Manchester opposite the town hall. The role can be between 25 – 30 hours per week depending on what works for you, however we’re keen for the successful person to work these hours Monday – Friday.
Job purpose
You’ll work with another Finance Support Assistant. You’ll be the first point of contact for our customers, assessing queries and distributing them to the appropriate department, resolving queries yourself where possible. You’ll be the crucial coordinator in the transactional finance department, therefore it’s important that you enjoy collaborating with colleagues and building relationships with customers. A good foundation of finance knowledge is also essential.
What you’ll be doing
- Provide professional and effective first line support to external & internal customers by email & telephone for transactional finance
- Record & assign customer queries in our query management software, taking a proactive approach to resolve
- Work to resolve tickets within our agreed SLA’s to provide our customers with solutions
- Assign complex queries to internal stakeholders when their support is needed to resolve
- Prepare customer refund requests ensuring the correct supporting documentation and approval is provided
- Upload customer invoices onto customer portals to ensure prompt payment is received
- Assist with ad-hoc tasks within Transactional finance when required
- Manage, prioritise and plan own work queue on a daily basis to keep ticket volumes to a minimum
- Build relationships with internal customers & stakeholders who work with you to resolve customer queries
- Follow up on overdue queries with internal stakeholders to ensure these can be resolved promptly
- Send account statements & transaction history requests to customers
What we’re looking for
- Previous experience of working in a customer support or help desk environment
- Experience in Transactional Finance would be an advantage, but is not essential
- An excellent communicator and ability to build strong working relationships
- A great team player with a can do attitude
Benefits
- 28 days holiday plus you get your birthday off work – and if that’s not enough you can also buy & sell holidays too
- 24 hours a year volunteer time – there are endless opportunities for you to get involved in supporting the causes that matter most to you
- Sabbatical of up to 12 months so you can take a career break after five years with us
- Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer free private healthcare cover on an opt in basis too
- Life assurance cover for all colleagues
- Up to 8% matched pension scheme
- Discounts & cashback at leading retailers
- Enhanced maternity / shared parental leave – 26 weeks fully paid leave
- Interest free loans to pursue your passions and apply for up to £2000 towards learning a new skill
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