Site: Royal National ENT and Eastman Dental Hospitals, London
Salary: £34,186 – £37,389 per annum (inclusive of HCAS)
Closing: 07 July 2026 at Midnight
The use of AI is monitored and must be declared in your supporting statement.
Artificial intelligence (AI) is a set of technology that can perform various tasks that typically require human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role.
We recognise that AI tools can support accessibility, equity and confidence for applicants; however, examples and responses must genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.
University College London Hospitals NHS Foundation Trust is committed to fair and transparent recruitment and requires applicants to provide accurate information, as misleading details may affect their application or employment and may be verified in line with the Fraud Act 2006. For further information please visit https://royalfree.pagetiger.com/cuuomnr/1.
Job overview
An exciting opportunity has arisen for a proactive, enthusiastic, and focused Administration Coordinator to join the Audiology Administration Team.
The successful candidate will bring a proven track record of working with waiting time targets and people management. You will be a team player with excellent communication, organisational skills and attention to detail, and drive and desire to improve the patient experience.
The ideal candidate will have a patient‑centred approach and experience of working within a busy NHS team, be self‑motivating and able to work autonomously as well as part of a team.
Main duties of the job
The Administration Coordinator will actively manage the administrative processes attached to patient pathways, ensuring a smooth and efficient service for both the multidisciplinary team and patients, in order to deliver a high‑quality administration service, a positive patient experience, and excellent customer service.
They will also be expected to provide cross‑cover during times of leave and heavy workload commitments.
This is a permanent role for 5 days per week (37.5 hours).
Working for our organisation
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services to local, national and international patients.
Our eight sites include:
- University College Hospital (including the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease, and offers world‑class support services including critical care, imaging, nuclear medicine and pathology.
UCLH is committed to sustainability, having pledged to become a carbon net zero health service by 2031 for direct emissions and 2040 for indirect emissions.
Due to the high volume of applications, this advert will close on 07 July 2026 at Midnight.
Detailed job description and main responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Person specification
Knowledge and Qualifications
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
- Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment.
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
- NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
Experience
- Experience of working in a non‑routine environment, with demonstrable evidence of problem solving and resolving issues as they arise.
- Experience of working in a customer‑facing environment, resolving queries and using initiative to ensure first‑class service delivery.
- Previous NHS experience, or experience of working in a healthcare setting.
UCLH values safety, kindness, teamwork and continuous improvement. We are committed to equality of opportunity and diversity, and encourage applications from candidates of all backgrounds, cultures and perspectives.
You must already have the right to work in the United Kingdom or fully meet the eligibility criteria for sponsorship under the Skilled Worker visa route. We welcome applications from candidates who require visa sponsorship; however, we can only consider these where all UKVI requirements are met. Please ensure that both you and the role satisfy the relevant UKVI points‑based system criteria before applying.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of normal duties and is therefore subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020. A Disclosure and Barring Service check will be required.
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